We value the trust you place in us. That’s why we insist upon the highest standards for secure
transactions and customer information privacy. Please read the following statement to learn
about our information gathering and dissemination practices.
aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy
Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal
1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided
by you from time to time. Our primary goal in doing so is to provide you a safe, efficient,
smooth and customized experience. This allows us to provide services and features that most
likely meet your needs, and to customize our Website to make your experience safer and
easier. More importantly, while doing so we collect personal information from you that we
consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any
personal information about yourself. Once you give us your personal information, you are not
anonymous to us. Where possible, we indicate which fields are required and which fields are
optional. You always have the option to not provide information by choosing not to use a
particular service or feature on the Website. We may automatically track certain information
about you based upon your behaviour on our Website. We use this information to do internal
research on our users’ demographics, interests, and behaviour to better understand, protect
and serve our users. This information is compiled and analysed on an aggregated basis. This
information may include the URL that you just came from (whether this URL is on our
Website or not), which URL you next go to (whether this URL is on our Website or not), your
computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help
analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
“Cookies” are small files placed on your hard drive that assist us in providing our services. We
offer certain features that are only available through the use of a “cookie”.
Cookies can also help us provide information that is targeted to your interests. Most cookies
are “session cookies,” meaning that they are automatically deleted from your hard drive at the
end of a session. You are always free to decline our cookies if your browser permits, although
in that case you may not be able to use certain features on the Website and you may be
required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a
credit / debit card number and a credit / debit card expiration date and/ or other payment
instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or
leave feedback, we will collect that information you provide to us. We retain this information
as necessary to resolve disputes, provide customer support and troubleshoot problems as
permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the Website, we may
collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit
card / debit card / other payment instrument details, etc.) from you when you set up a free
account with us. While you can browse some sections of our Website without being a
registered member, certain activities (such as placing an order) do require registration. We do
use your contact information to send you offers based on your previous orders and your
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your
personal information to market to you, we will provide you the ability to opt-out of such uses.
We use your personal information to resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our products and services, inform
you about online and offline offers, products, services, and updates; customize your
experience; detect and protect us against error, fraud and other criminal activity; enforce our
terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse
demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to
administer our Website. Your IP address is also used to help identify you and to gather broad
We will occasionally ask you to complete optional online surveys. These surveys may ask you
for contact information and demographic information (like zip code, age, or income level). We
use this data to tailor your experience at our Website, providing you with content that we
think you might be interested in and to display content according to your preferences.
We also collect user photos under our ChumbakxMe feature and we don’t share the info with
any third party and the info stays safe with us, but we may use it on our website.
A “cookie” is a small piece of information stored by a web server on a web browser so it can
be later read back from that browser. Cookies are useful for enabling the browser to
remember information specific to a given user. We place both permanent and temporary
cookies in your computer’s hard drive. The cookies do not contain any of your personally
4. Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about
you. Chumbak.com is not responsible for the privacy practices or the content of those linked
5. Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and
alteration of the information under our control. Whenever you change or access your account
information, we offer the use of a secure server. Once your information is in our possession
we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from us in general,
after setting up an account.
If you want to remove your contact information from all chumbak.com lists and newsletters,
please click on unsubscribe in the email you receive
8. Your Consent
By using the Website and/ or by providing your information, you consent to the collection and
including but not limited to Your consent for sharing your information as per this privacy
are always aware of what information we collect, how we use it, and under what
circumstances we disclose it.
Please contact us on [email protected] regarding any questions regarding this